Business Improvement Lead
Core
Lead end-to-end business improvement programs for Commercial Operations, bridging strategy and execution to optimize sales and operational processes.
Role type
Senior individual contributor business improvement lead
Builds
Scalable, sustainable solutions for sales and operational teams
Domain
B2B sales, commercial operations, process management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business improvement program management, process analysis and optimization, stakeholder influence without direct authority, enterprise governance frameworks, B2B sales lifecycle knowledge, integration environment navigation, process mapping (BPMN), SOP development, RACI frameworks, business case development, executive reporting, Salesforce/CRM proficiency
Preferred skills
Lean, Six Sigma, Human-Centred Design, Agile/Waterfall delivery, business case development, program governance, strategic transformation
Technologies
Salesforce
Responsibilities
Own and run the Commercial Operations Business Improvement Program from intake to benefit realization; Identify, analyze, and resolve inefficient processes across sales and service delivery; Facilitate workshops to map current state and design future-state solutions; Partner with Sales, Operations, and Technology to streamline quoting, contract creation, and order management; Manage and maintain an improvement backlog; Drive adoption of new processes and tools; Define and track success measures including SLA adherence and operational efficiency; Translate operational challenges into strategic initiatives; Champion a culture of operational excellence.
Seniority
Senior, hands-on IC
