Senior Mid-Market Account Director
Core
Senior Mid-Market Account Director responsible for managing existing customer relationships, driving new revenue opportunities, and acting as a trusted advisor for Five9's cloud contact center software.
Role type
Senior Mid-Market Account Director (Sales)
Builds
Cloud contact center software solutions (CCaaS) for mid-market enterprises
Domain
Contact Center as a Service (CCaaS) / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
C-level sales, complex sales cycle management, upselling, cross-selling, account strategy, market analysis, lead generation, quota attainment, business plan development, forecasting
Preferred skills
CCaaS or SaaS experience, managing accounts with 100-3,000 agents, self-starter mentality, assertive team player
Technologies
Salesforce (SFDC)
Responsibilities
Cultivate strong relationships with existing customers to understand business needs; Develop comprehensive sales strategies and identify growth opportunities; Proactively upsell and cross-sell Five9 products, especially AI offerings; Create and drive revenue within a specified region or account list; Generate business opportunities through networking and cold-calling; Meet and exceed quarterly and annual sales quotas; Own the sales cycle from lead generation to closure; Maintain account and opportunity forecasting in SFDC; Ensure 100% customer satisfaction and retention.
Seniority
Senior, hands-on IC
