Branch Performance Manager - Frankston
Core
Lead branch operations and sales performance for a premium vehicle rental location, driving revenue growth and customer experience through frontline leadership.
Role type
Branch Performance Supervisor (Retail/Service Operations)
Builds
Vehicle rental operations and customer experiences
Domain
Automotive rental / Retail services
Deliverable
product features
Required skills
Sales leadership, team coaching, operational management, KPI monitoring, customer service excellence, rostering, compliance management, commercial awareness
Preferred skills
Vehicle rental industry experience, performance target achievement
Technologies
KPI reports, performance metrics
Responsibilities
Drive branch sales performance and revenue growth, build and lead a high-performing team, deliver exceptional customer experiences, monitor key branch KPIs, ensure premium presentation standards of vehicles and facilities, oversee day-to-day branch operations, manage customer concerns, support rostering and workflow management
Seniority
Mid-level, hands-on IC