Team Lead, Market Operations
Core
Lead local Carvana hubs to manage market launches, operations, logistics, and consumer branding while driving team performance and customer experience.
Role type
Senior Team Lead, Market Operations
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / Customer operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, process improvement, team coaching, performance management, logistics coordination, problem diagnosis, customer experience optimization, physical stamina, weekend availability
Preferred skills
Salesforce, Tableau, analytical thinking
Technologies
Salesforce, Tableau
Responsibilities
Manage local hub operations including market launch, logistics, and consumer branding; recruit, onboard, train, and coach Customer Advocates; monitor performance metrics and report to upper management; handle complex customer-facing issues; perform physical tasks like washing cars and delivering vehicles; drive production in a fast-paced environment.
Seniority
Senior, hands-on IC with management responsibilities