Team Lead, Market Operations
Core
Lead local Carvana hubs to manage market launches, operations, logistics, and consumer branding while driving production in a fast-paced customer service environment.
Role type
Senior IC operations team lead
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / Operations
Deliverable
product features
Required skills
Strategic planning, process improvement, team coaching, performance management, problem diagnosis, logistics management, customer experience optimization
Preferred skills
Salesforce, Tableau, analytical thinking
Responsibilities
Manage local hub operations including market launch and logistics; hire, onboard, train, and develop Customer Advocates; monitor performance reports and present to upper management; handle complex customer-facing issues; physically participate in car washing and vehicle delivery; drive daily production targets.
Seniority
Senior, hands-on IC with management responsibilities