Team Lead, Market Operations
Core
Lead local Carvana hubs to manage market launches, operations, logistics, and customer experience for an online car buying platform.
Role type
Senior IC operations team lead
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / Operations
Deliverable
product features
Required skills
team leadership, employee development, strategic planning, process improvement, problem diagnosis, logistics management, customer experience management
Preferred skills
Salesforce, Tableau, analytical thinking
Responsibilities
manage local hub operations and market launches, hire and train Customer Advocates, drive production in fast-paced environments, handle complex customer-facing issues, generate operational reports, perform physical tasks like washing cars and driving delivery vehicles
Seniority
Senior, hands-on IC
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