Sales & Account Manager – Phone Based
Core
Retention Sales Account Manager responsible for outbound calls, lead generation, and scheduling appointments for Business Development Managers to close deals.
Role type
Sales & Account Manager (Phone Based)
Builds
Customer retention and new business pipeline for SME clients
Domain
Telecommunications / SME Services
Required skills
Outbound calling, lead qualification, appointment setting, churn reduction tactics, upselling, cross-selling, customer relationship management
Preferred skills
Experience with retention strategies, proactive self-starter attitude
Responsibilities
Conduct outbound calls to identify and qualify potential customers, schedule meetings with Business Development Managers, execute retention strategies to drive customer loyalty, identify upselling and cross-selling opportunities, collaborate with internal teams to resolve customer issues
