Senior Production Support Engineer - Parametric
Core
Front-line support for business-critical applications, including proprietary software, middleware, cloud sites, and network intersections, ensuring 24/7 operational stability.
Role type
Senior Production Support Engineer
Builds
Maintains production environments, deploys software changes, and automates repetitive tasks for end users.
Domain
Financial services / Investment Management
Required skills
SQL, DevOps practices, scripting/automation, troubleshooting, log investigation, change management, knowledge base creation, monitoring/alerting
Preferred skills
Financial industry experience, Windows server administration, Linux/UNIX platforms, PowerShell, line of business application support
Technologies
Octopus, JIRA, Confluence, SQL, PowerShell, Linux/UNIX, Windows
Responsibilities
Triage and resolve tickets for supported systems; provide troubleshooting expertise for vendor and custom apps; develop and maintain knowledge base articles; follow procedures for managing business risk during updates; create and update process automation; participate in system enhancement projects; provide 24/7 support including on-call rotation; enhance monitoring and oversight for proactive alerting.
Seniority
Senior, hands-on IC