Senior Production Support Engineer
Core
Providing advanced production application support, incident resolution, and operational stability for business-critical systems across the APAC region.
Role type
Senior Application Support Engineer (L2/L3)
Builds
Maintains stability and performance of production application systems
Domain
Banking / Financial Services
Required skills
Incident investigation and troubleshooting, Root cause analysis, Automation scripting (Shell, PowerShell, Python), Monitoring and observability, Database querying (Oracle, SQL), Change and Incident management, System architecture knowledge (3-tier, n-tier), DevOps practices
Preferred skills
Core banking or payment systems knowledge, Site Reliability Engineering (SRE) principles, J2EE/.Net/IBM MQ experience, Jenkins/Ansible experience
Technologies
UNIX, Windows, Oracle, SQL, IBM MQ, Jenkins, Ansible, Dynatrace, Splunk
Responsibilities
Investigate and resolve L2/L3 production incidents and service requests, Perform root cause analysis and coordinate escalations to development teams, Monitor production alerts and perform application health checks, Implement automation processes to reduce manual tasks, Perform application deployments in Production and DR environments, Provide 24/7 operational support including weekends and holidays
Seniority
Senior, hands-on IC