Application Production Support Engineer (Senior)
Core
Ensure stability, availability, and performance of business-critical applications in a banking sector environment through technical and functional support.
Role type
Senior Application Production Support Engineer
Builds
Business-critical banking applications and services
Domain
Banking / IT Operations
Required skills
Incident management, Root cause analysis, Release management, Monitoring, Automation, SQL, Linux/UNIX, Cloud platforms, CI/CD, ServiceNow
Preferred skills
ITIL Certification, Agile/DevOps experience
Technologies
SQL Server, Oracle, PostgreSQL, Sybase, Windows Server, RHEL, AIX, Dynatrace, Jenkins, Ansible, AutoSys, Terraform, ServiceNow, Jira, CFT, MQ, FTaaS, FTP/SFTP
Responsibilities
Manage incidents, service requests, problems, and changes following ITIL best practices; Monitor application and infrastructure health; Perform root cause analysis and implement preventive measures; Support application releases, deployments, and migrations; Collaborate with development and infrastructure teams to improve system reliability; Maintain operational documentation and procedures; Participate in on-call support activities.