Application Support Engineering Associate
Core
Maintain stability, availability, and performance of critical business applications in complex production environments.
Role type
Senior Application Support Engineer
Builds
Supports essential day-to-day business operations for financial market infrastructure
Domain
Financial services / Post-trade market infrastructure
Required skills
Java/J2EE support, Oracle and SQL troubleshooting, Linux/Unix administration, Python scripting, Splunk/Grafana/Datadog/AutoSys monitoring, IBM MQ/Kafka messaging, Azure/AWS cloud platforms, Kubernetes/Docker/OpenShift containers, ITIL processes (Incident/Change/Problem)
Preferred skills
SRE best practices, automation implementation, disaster recovery procedures
Technologies
Java, J2EE, Oracle, SQL, Linux, Unix, Python, Splunk, Grafana, Datadog, AutoSys, IBM MQ, Kafka, Azure, AWS, Kubernetes, Docker, OpenShift
Responsibilities
Provide production support for critical applications ensuring timely resolution of incidents and defects; Monitor application health and respond to alerts using enterprise monitoring tools; Perform troubleshooting and root cause analysis; Collaborate with development and infrastructure teams to resolve technical problems; Maintain and update support documentation and operational runbooks; Support application deployments and vendor upgrades; Execute Disaster Recovery and Business Continuity procedures; Identify and implement automation opportunities; Partner with development teams to enhance application reliability and operational performance.
Seniority
Senior, hands-on IC