Production Support Engineer
Core
Provide production support for critical front-office business applications, ensuring high availability and operational stability in a modern cloud-based environment.
Role type
Senior hands-on Production Support Engineer (SRE practices)
Builds
Critical investment applications and batch scheduling platforms
Domain
Financial services / Investment technology / Cloud infrastructure
Required skills
Incident management, Root cause analysis, Linux/Unix administration, Bash/Shell scripting, Kubernetes troubleshooting, Cloud platforms (AWS/Azure), Batch scheduling (Control-M/Autosys), SQL, Database troubleshooting
Preferred skills
Datadog, Terraform, Python scripting, AI-assisted operational tooling
Responsibilities
Monitor applications, infrastructure, and scheduled jobs; Investigate and resolve production incidents; Troubleshoot issues across cloud, Kubernetes, Linux, databases, and application layers; Support and manage batch scheduling platforms; Communicate with business users during incidents; Drive continuous improvement by automating operational tasks; Participate in on-call and weekend support rotation; Contribute to SRE initiatives including monitoring and observability