Senior Production Support Engineer - Parametric
Core
Front-line support for business-critical applications, including proprietary software, middleware, cloud sites, and network intersections, ensuring 24/7 operational stability.
Role type
Senior Production Support Engineer
Builds
Production stability for investment management and trading systems
Domain
Financial Services / Investment Management
Deliverable
dashboards & analysis
Required skills
Issue triage, SQL query writing, DevOps practices, change management, log investigation, automation development, knowledge base creation, 24/7 on-call support
Preferred skills
Scripting/automation, Windows server administration, Linux/UNIX platforms, PowerShell, line of business application support, financial industry experience
Technologies
Octopus, JIRA, Confluence, SQL, Windows, Linux/UNIX, PowerShell
Responsibilities
Triage and resolve tickets for supported systems; provide troubleshooting expertise for vendor and custom apps; develop and maintain knowledge base articles; follow procedures for managing business risk during updates; create and update process automation; participate in system upgrade projects; provide 24/7 support via on-call rotation; enhance monitoring and alerting for applications.
Seniority
Senior, hands-on IC