Head of HRES Service Delivery - Hong Kong, Director
Core
Leading end-to-end delivery and transformation of HR Employee Services (HRES) operations in Hong Kong to drive operational excellence and a world-class employee experience.
Role type
Director-level HR Service Delivery Head
Builds
HR Employee Services (HRES) operating model and employee lifecycle support
Domain
Financial Services / Human Capital Management
Required skills
HR service delivery leadership, hybrid delivery model management, operating model transformation, outsourcing governance, tiered service delivery frameworks, stakeholder management, risk and controls, process optimization
Preferred skills
Experience with onshore/offshore/vendor models, transition management, knowledge management programs
Technologies
N/A
Responsibilities
Lead and oversee all aspects of HRES service delivery in Hong Kong, Drive the evolution of the HRES operating model through process improvement, Manage key stakeholder relationships across the business and partner with global HR teams, Ensure compliance with policies, procedures, and regulatory requirements, Oversee outsourced vendor relationships including governance and performance management, Lead local communications, training initiatives, onboarding activities, and knowledge management programs
Seniority
Director, strategic leadership with hands-on operational oversight
