SFE Manager
Core
Operational support role ensuring day-to-day effectiveness and usability of sales systems (TSM, CBP, CRM, Image Recognition) for end-users.
Role type
Senior IC Sales Force Effectiveness Manager (Systems Support)
Builds
Reliable sales systems and data governance for global sales teams
Domain
Consumer Health / Sales Operations
Required skills
Systems administration, Data governance, User training, Documentation, Issue management, Process improvement
Preferred skills
Experience with Veeva or SAP, Service management processes
Technologies
Veeva, SAP, TSM, CBP, CRM, TRAX
Responsibilities
Act as systems expert and super user for the organization, Conduct onboarding and refresher trainings for users, Maintain data quality and accuracy within in-scope systems, Create and maintain documentation (SOPs, process flows, FAQs), Respond to system questions and basic troubleshooting requests, Investigate issues and raise tickets with Global Tech service teams, Identify opportunities to streamline or automate activities
Seniority
Manager, hands-on IC