People Solutions Specialist
Core
Deliver integrated Tier 1 HR First Contact and Tier 2 Employee Lifecycle services, managing queries and employee lifecycle transactions through Workday and ServiceNow.
Role type
HR Operations Specialist (People Solutions)
Builds
Employee lifecycle processes and HR service delivery
Domain
Human Resources / Consumer Health
Required skills
HR operations, employee lifecycle management, case management, Workday, ServiceNow, compliance, documentation, problem-solving
Preferred skills
HR policies knowledge, self-service improvement, cross-functional coordination
Technologies
Workday, ServiceNow
Responsibilities
Resolve standard HR queries and escalate complex matters; manage hire-to-retire transactions; support absence management and right-to-work activities; maintain accurate case records; apply global and local compliance requirements; coordinate with HRBPs and other specialists; improve self-service and service quality.
Seniority
Individual Contributor, operational level
