Manager, People Operations
Core
Owns the day-to-day operational delivery of the employee lifecycle and leads a distributed team of People Operations Specialists to build AI-first self-service and support systems.
Role type
Manager, People Operations (Hands-on IC)
Builds
AI-powered self-service experiences, automated workflows, and reliable employee lifecycle operations
Domain
Technology / LegalTech / People Operations
Deliverable
production ML models
Required skills
Team leadership, employee lifecycle management, self-service design, AI/automation strategy, service desk operations, payroll/benefits administration, process improvement, data-driven decision making
Preferred skills
Experience in fast-growing international companies, knowledge of HRIS systems, ability to partner with People Tech & Data
Technologies
HRIS, AI agents, automation tools
Responsibilities
Hire, coach, and develop People Operations Specialists; manage the full employee lifecycle from offer to exit; build and maintain AI-powered self-service and Tier 1 support; oversee employment documentation, contracts, and payroll inputs; administer benefits and leave; ensure accurate employee records and operational controls; simplify processes and standardize SOPs for automation; use service metrics to improve delivery and coordinate support for new markets and acquisitions
Seniority
Manager, hands-on IC
