Customer Success Manager Northern Europe
Core
Ensure customers achieve high adoption and business value from Pigment, an AI-powered business planning and performance management platform.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
AI-driven business planning and performance management software
Domain
SaaS / Financial Planning / AI
Deliverable
production ML models | product features
Required skills
Enterprise account management, Net Dollar Retention (NDR) ownership, AI customer engagement strategies, revenue ownership (renewals/expansion), analytical skills for trend identification, product roadmap collaboration
Preferred skills
Experience with automation technologies, thought leadership in community building
Technologies
Pigment platform, AI automation tools
Responsibilities
Develop Success & Value Realisation plans, navigate multiple departments to expand use cases, oversee customer implementations, deliver strategic presentations, lead community development, collaborate on product vision
Seniority
Senior, hands-on IC