Member Support Specialist -Bilingual German (part time)
Core
Provide bilingual German/English customer support via email and phone to help Weight Watchers members navigate their weight management program and achieve health goals.
Role type
Member Support Specialist (Customer Care)
Builds
Member satisfaction, program retention, and brand advocacy
Domain
Health & Wellness / Weight Management
Deliverable
client delivery
Required skills
German (fluent), English (professional), high-volume customer service, empathy, technical troubleshooting, data protection compliance
Preferred skills
Dutch (proficient)
Technologies
Zendesk, Salesforce, G-Suite, Microsoft Office
Responsibilities
Answer incoming member inquiries via email and outbound phone calls; troubleshoot technical issues with digital tools and mobile apps; provide personalized program guidance and motivation; escalate complex issues; maintain brand standards and compliance with data protection procedures.
Seniority
Individual Contributor