Member Support Specialist-Bilingual Dutch (part time)
Core
Provide bilingual Dutch/English customer support via email and phone to assist Weight Watchers members with program navigation, technical troubleshooting, and motivation to achieve health goals.
Role type
Member Support Specialist (Customer Care)
Builds
Member satisfaction, program retention, and brand advocacy
Domain
Health & Wellness / Weight Management
Deliverable
client delivery
Required skills
Fluent Dutch (written and verbal), Professional English, High-volume customer service experience, Empathy, Technical troubleshooting, Data protection compliance
Preferred skills
None stated
Technologies
Zendesk, Salesforce, G-Suite, Microsoft Office
Responsibilities
Answer incoming member inquiries via email and phone, Troubleshoot technical issues across digital tools and mobile app, Provide personalized guidance and motivation, Maintain deep knowledge of Weight Watchers programs and app features, Drive member retention and referrals, Adhere to data protection and security procedures
Seniority
Individual Contributor