Director of Customer Success
Core
Scale customer success operations for enterprise accounts in an AI marketing platform, ensuring customers realize measurable outcomes and long-term value.
Role type
Director of Customer Success (player-coach)
Builds
Scalable customer success model, team processes, and operating rhythms for enterprise clients
Domain
AI marketing technology / MarTech
Required skills
Strategic account management, team building and leadership, operating framework design, cross-functional collaboration, data-driven decision-making, executive relationship management
Preferred skills
Startup mentality, ambiguity navigation, playbook evolution
Technologies
AI marketing platforms, account health metrics, KPIs, forecasting tools
Responsibilities
Lead and develop a team of Strategic Customer Success Leads and Managers; own a portfolio of strategic enterprise accounts; define and scale best practices for onboarding and value communication; serve as executive sponsor for key customers; collaborate cross-functionally with Sales, Product, and Marketing; synthesize learnings to refine delivery playbooks.
Seniority
Director, hands-on IC with people management
