Head of Account Management - ISV Platform
Core
Lead and grow NMI's US ISV book across NMI Payments and Money Movement (Dwolla), focusing on retention, expansion, and platform adoption for software partners.
Role type
Senior IC Head of Account Management (ISV Platform)
Builds
A unified coverage model and operating rhythm for US ISV partners across card acceptance, acquiring, and account-to-account payments.
Domain
Fintech / Payments / ISV Partnerships
Required skills
Account management, team leadership, payments economics, complex negotiations, retention strategies, Salesforce, forecasting, product roadmap collaboration
Preferred skills
ACH/RTP/FedNow platforms, acquisition integration, vertical domain expertise (property, insurance, lending), payfac/wholesale models
Technologies
Salesforce, AI tooling
Responsibilities
Own revenue, retention, and expansion for the US ISV book; build account plans to expand partner footprint; lead pricing, renewals, and negotiations; drive merchant activation and boarding; build and lead the channel account management team; act as executive sponsor for top ISVs; partner with Product and Engineering on roadmap planning.
Seniority
Senior, hands-on IC