IT Support Engineer
Core
Provide end-to-end IT support for hardware, software, and networking issues for in-office and remote users, manage device lifecycle, and maintain meeting room infrastructure.
Role type
Senior IT Support Engineer (macOS specialist)
Builds
Stable IT operations for a global team using macOS and Google Workspace
Domain
Enterprise IT / macOS Administration / Google Cloud Ecosystem
Deliverable
client delivery
Required skills
macOS administration, MDM (Jamf), hardware/software/network troubleshooting, user lifecycle management, ticketing systems, asset management, AV equipment setup, Python/Bash scripting
Preferred skills
Apple certifications (ACSP/ACMT), ITIL, ISO 27001 experience
Technologies
macOS, Jamf, Google Workspace, Okta, Slack, Jira, Confluence, 1Password, Salesforce, Island Enterprise Platform
Responsibilities
Triage and resolve hardware, software, and networking tickets; manage onboarding and offboarding (device provisioning, account setup, access management); manage hardware asset inventory and device lifecycle; maintain AV and meeting room setups; create documentation and training materials
Seniority
Senior, hands-on IC