Technical Success Manager
Core
Own technical success and post-sales relationships for enterprise customers, driving adoption, onboarding, and optimization of New Relic's observability platform.
Role type
Senior Technical Success Manager (Field-based)
Builds
Customer adoption, onboarding, and continued success for the New Relic platform
Domain
Observability, Cloud Infrastructure, Enterprise Software
Required skills
Technical problem solving, Sales/customer orientation, Cloud technologies (Linux, Kubernetes, containers, microservices, DevOps, CI/CD), Performance monitoring tools, Product demonstrations, Documentation management
Preferred skills
Programming languages (Java, .Net, Ruby, C, Python, Node.js, Golang), Mobile platforms (iOS, Android), Bachelor's degree in Engineering/Computer Science
Responsibilities
Own customer adoption, onboarding, and continued success; Lead product integration and optimization; Partner with Sales for upsell and renewals; Provide customer feedback to product/engineering; Lead interactive product demonstrations; Maintain deep understanding of customer business and technical environment
Seniority
Senior, hands-on IC with field travel
