Front Desk Supervisor
Core
Lead and support a Guest Services team at a senior care center, managing front desk operations, scheduling, and participant/visitor experience.
Role type
Front Desk Supervisor (Healthcare Operations)
Builds
Front desk workflows, scheduling systems, and participant intake processes for a PACE senior care program.
Domain
Healthcare / Senior Care / PACE Program
Required skills
Team leadership and coaching, Scheduling management, Conflict resolution, Process improvement, Administrative operations, Bilingual communication (Cantonese/Mandarin/English)
Preferred skills
Experience with Electronic Health Records (EHR), Experience working with the elderly, Office management experience
Technologies
Microsoft Office Suite, Scheduling systems, Office equipment
Responsibilities
Supervise and coach Guest Services Representatives, Create and manage front desk schedules, Oversee front desk operations including greeting and screening, Address performance and interpersonal issues, Partner with leadership to improve workflows, Support center safety and emergency preparedness
Seniority
Mid-level Supervisor