Front Office Supervisor
Core
Lead daily front desk operations, guide and motivate Front Office Hosts, and manage guest arrivals and administrative tasks to ensure smooth hotel operations.
Role type
Front Office Supervisor (Hospitality)
Builds
Guest experiences, operational efficiency, and team performance in student accommodation and long-stay hotels.
Domain
Hospitality / Student Accommodation
Required skills
Team leadership, guest relations, conflict resolution, upselling, administrative management, multi-language communication, problem-solving, onboarding support
Preferred skills
Knowledge of modern hotel systems, fluency in additional languages, experience in hybrid hospitality concepts
Technologies
Modern hotel systems (PMS), booking platforms
Responsibilities
Lead daily front desk operations and guide the team during shifts, Coach and support Front Office Hosts in real-time, Welcome guests and handle requests, Coordinate with Housekeeping and F&B teams, Manage bookings and payments, Identify upsell opportunities, Share guest feedback to improve service, Onboard new team members
Seniority
Mid-level, hands-on IC