Member Support Specialist
Core
Front-of-house specialist ensuring exceptional in-office patient experience for the Senior Health (65+) population by managing intake, scheduling, and office operations.
Role type
Member Support Specialist (Healthcare)
Builds
Seamless in-office patient experience for One Medical Senior Health members
Domain
Healthcare / Primary Care
Deliverable
product features
Required skills
Patient intake and check-in, Schedule management, Insurance verification, Office upkeep, Team collaboration, Technology proficiency
Preferred skills
C-I-CARE framework application, Empathy and compassion, Problem-solving, Verbal and written communication
Technologies
Slack, G-suite, Zoom, Electronic Medical Record System
Responsibilities
Patient intake and same-day schedule management, Front-of-house duties (check-in/out, paperwork), Office opening/closing and upkeep, Team huddles and problem-solving, Technology support for daily tasks
Seniority
Individual Contributor, Entry-level to Mid-level