Customer Success Manager
Core
Ensure customer success and drive long-term growth through renewals and expansions for enterprise data and database software.
Role type
Customer Success Manager (Account Management blend)
Builds
Cross-platform enterprise data and database software
Domain
SaaS / Database Management Systems
Required skills
Customer relationship management, Renewal and expansion management, Deal processing, Customer onboarding, QBR facilitation, Technical support coordination, Customer feedback analysis, CRM systems proficiency, Sales negotiation
Preferred skills
Database management systems (DBMS) experience, Open-source technology sales, Hubspot experience
Responsibilities
Proactively engage customers to ensure timely renewals and identify expansion opportunities, Develop strong relationships with key decision-makers, Drive key Customer Success metrics including retention and expansion dollars, Facilitate customer onboarding and conduct Quarterly Business Reviews, Provide ongoing support by collaborating with technical teams, Collect and analyze customer feedback to improve satisfaction scores