Customer Support Engineer
Core
Support enterprise customers (SEP and Galaxy) with technical inquiries regarding configuration, security, integration, and cluster issues for distributed data platforms.
Role type
Senior Customer Support Engineer (Distributed Systems)
Builds
Customer success and product adoption for Starburst's enterprise data intelligence platform
Domain
Big Data, Cloud Infrastructure, Distributed Systems
Deliverable
client delivery
Required skills
Troubleshooting complex distributed systems, Configuration management, Security protocols, Cloud platforms (AWS/Azure/GCP), Container orchestration (Docker/Kubernetes), SQL, Java, Python, Bash, Linux administration, Authentication/Authorization (LDAP/OAuth2/SSL)
Preferred skills
Experience with Hadoop, Spark, DBMS concepts, Navigating complex Java codebases
Responsibilities
Respond to and resolve customer technical inquiries via chat, email, or call within SLA windows, Contribute to customer-facing self-serve knowledge base, Collaborate with pre and post-sales teams, Escalate and manage escalated issues with Engineering
Seniority
Mid-to-Senior, hands-on IC
