Technical Success Manager
Core
Drive post-contract adoption and business improvement for enterprise customers by providing technical leadership, onboarding support, and risk mitigation for New Relic's observability platform.
Role type
Senior Customer Success Manager (Technical)
Builds
Customer success outcomes, retention, and product adoption for complex enterprise systems.
Domain
SaaS / Observability / Cloud Infrastructure
Deliverable
client delivery
Required skills
Application design and development (backend/frontend), Public cloud architecture (AWS/Azure/GCP), Production troubleshooting and incident management, Stakeholder negotiation, Team leadership (3+ years), Data analysis and interpretation
Preferred skills
Project leadership, Public speaking/presenting, Technical coaching for engineers, English fluency
Technologies
AWS, Azure, GCP, Cloud Foundry, Web/Mobile applications
