Technical Support Specialist | Germany
Core
First-line technical support for DNA/RNA sequencing services, troubleshooting scientific issues for researchers in academia and pharma.
Role type
Tier 1-2 Technical Support Specialist (Genomics) (via careerplan.io/jobs/56c6a925-ceee-483f-8425-2b63072c112d-technical-support-specialist-germany-at-plasmidsaurus)
Builds
Sequencing services (plasmid, RNA-seq) for scientists
Domain
Biotechnology / Genomics
Deliverable
client delivery
Required skills
DNA sequencing, genomics, molecular biology, customer support, critical thinking, problem-solving, analytical capabilities
Preferred skills
bioinformatics tools, NGS data analysis, systems thinking, ticketing systems (Service Hub, Zendesk, Service Cloud)
Responsibilities
Respond to customer inquiries via email and phone, interpret scientific information to identify needs, monitor sequencing process outputs, troubleshoot inconsistencies, escalate complex issues to lab/bioinformatics/software teams, maintain CRM records, provide feedback to improve workflows.
Seniority
Individual Contributor, entry-to-mid level
