Senior Technical Success Manager
Core
Drive customer adoption, onboarding, and continued success for enterprise clients while identifying revenue opportunities through upsells and renewals.
Role type
Senior Technical Success Manager (field-based)
Builds
Customer adoption, optimization, and integration of New Relic observability platform
Domain
SaaS / Observability / Performance Monitoring
Deliverable
client delivery
Required skills
Pre/post-sales experience, enterprise account management, technical problem solving, business acumen, product roadmap alignment
Preferred skills
Knowledge of Java, .Net, Ruby, C, Python, Node.js, Golang; Cloud technologies (Kubernetes, containers, microservices, DevOps, CI/CD); Mobile platforms (iOS, Android)
Technologies
New Relic platform, Kubernetes, containers, microservices, DevOps, CI/CD, Java, .Net, Ruby, C, Python, Node.js, Golang, iOS, Android
Responsibilities
Own customer adoption, onboarding, and continued success; Forecast customer consumption and document opportunities; Lead adoption, optimization, and integration; Partner with Sales to identify revenue opportunities; Act as customer voice with product and engineering; Maintain deep understanding of customer business and technology usage
Seniority
Senior, field-based IC with sales incentives
