Head of US Onboarding Operations
Core
Own US seller onboarding execution from post-sale handoff through go-live, driving improvements in activation, time-to-value, and cost-to-serve.
Role type
Senior operations leader (US Onboarding)
Builds
Scalable operating mechanisms for US seller onboarding across first-party and vendor-supported delivery models
Domain
Fintech / Commerce / SaaS
Deliverable
production ML models
Required skills
Operations leadership, cross-functional influence, workforce planning, capacity management, financial acumen, process redesign, AI integration
Preferred skills
Vendor-supported operations, field teams, remote onboarding, blended delivery models, AI workflow enhancement
Technologies
AI tools
Responsibilities
Establish operational objectives and staffing models; manage coverage, scheduling, routing, and service-level adherence; lead process redesign and automation; partner with Sales, Product, and Finance; manage and coach multiple teams
Seniority
Senior, hands-on IC with team leadership
