Lead Strategic Customer Success Partner
Core
Lead executive program ownership for strategic client partnerships, translating commercial strategy into operational plans to deliver financial value and client ROI.
Role type
Senior Client Engagement Manager (Strategic Partnership Lead)
Builds
Strategic client partnerships and joint go-to-market programs
Domain
Logistics, Freight, Supply Chain Technology
Required skills
Account management, Program management, Cross-functional leadership, Commercial operations, Executive relationship management, Go-to-market strategy, Partnership governance, Financial forecasting, Risk mitigation, Stakeholder influence
Preferred skills
Freight/logistics industry experience, Customs brokerage knowledge, Joint GTM plan development, Performance scorecard creation, Business case development
Technologies
TM system, Real-time data platforms
Responsibilities
Direct end-to-end launch and program operations for strategic partnerships; Strengthen executive-level relationships through high-impact cadence; Develop and execute joint go-to-market strategies; Lead program management bridging systems and operations; Serve as primary strategic contact for clients; Partner with operations to establish workflows and capacity; Establish cross-company governance and decision rights; Drive launch readiness and risk mitigation; Resolve implementation risks; Oversee partnership monetization and revenue targets.