Customer Service Specialist
Core
Coordinate service visits, schedule appointments, and optimize routes for pest control technicians to ensure customer satisfaction.
Role type
Customer Service Specialist (Operations Coordination)
Builds
Schedules and routes for pest control service teams
Domain
Pest management / Home services
Required skills
Scheduling, route optimization, database management, call handling, customer communication, time management, Microsoft Office proficiency
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate systems to track and optimize technician routes; Update and maintain customer database with accurate information; Resolve customer issues and reschedule unserviced accounts within 24 hours; Participate in quality assurance processes.
Seniority
Entry-level to Mid-level, individual contributor