IT Learning Specialist & Trainer
Core
Design and deliver training programs and change management initiatives to enable end users (attorneys and legal staff) to adopt firm software tools and processes.
Role type
Senior Learning Specialist & Trainer (IT/Change Management)
Builds
Curated training curricula, courseware, and user enablement programs for firm applications
Domain
Legal services / Enterprise IT / Change Management
Deliverable
client delivery
Required skills
Instructional design, adult learning theory, change management, technical troubleshooting, systems administration, stakeholder partnership, content creation, user support
Preferred skills
Legal industry experience, knowledge of professional services environments (via careerplan.io/jobs/5434241008-it-learning-specialist-trainer-at-wilsonelser)
Technologies
Office 365, Windows 11, iManage, Emburse, Dropbox, Webtime/iTimekeep, Zoom/Teams, Atlassian Jira
Responsibilities
Design and deliver live, one-on-one, and classroom training sessions; create courseware and instructor/student materials; conduct training assessments and research; partner with IT and legal staff to identify training gaps; lead change management for system transitions; provide hands-on technical support and issue resolution; travel to offices for in-person training.
Seniority
Mid-Senior, hands-on IC
