Majors Customer Success Manager
Core
Guide elite law firms, Fortune 500 companies, and premier asset managers through Harvey's AI platform adoption, acting as a trusted advisor to integrate the tool into their business processes.
Role type
Senior Customer Success Manager (Enterprise SaaS/Legal)
Builds
Enterprise AI legal technology platform for professional services
Domain
Legal technology / AI / Professional Services
Deliverable
production ML models | product features
Required skills
Strategic implementation, change management, executive stakeholder engagement, account health monitoring, product roadmap influence, consultative sales approach
Preferred skills
Background in management consulting or technology advisory, experience in big law or in-house legal environments
Technologies
Harvey AI platform
Responsibilities
Serve as primary contact for major accounts with a consultative approach, lead integration of Harvey into daily workflows, proactively manage account health and retention, enable end users to adopt the product, facilitate executive engagement, relay customer insights to product teams
Seniority
Senior, hands-on IC