Enterprise Customer Success Manager
Core
Guide enterprise clients and law firms through the adoption and integration of Harvey's agentic AI platform to maximize value and drive business transformation.
Role type
Senior Enterprise Customer Success Manager (SaaS/Legal Tech)
Builds
Enterprise AI workflows and client adoption strategies for legal and professional services (via careerplan.io/jobs/2c604a0d-cd85-499b-93ee-4b8fb1538001-enterprise-customer-success-manager-at-harvey)
Domain
Legal technology / Enterprise SaaS / AI
Deliverable
production ML models
Required skills
Enterprise SaaS experience, legal industry background, large-scale technology project management, strategic implementation, stakeholder influence, data-driven success metrics management, customer advocacy
Preferred skills
Management consulting background, thought leadership, rapid prioritization, collaborative team mentality
Responsibilities
Lead strategic implementation of Harvey into client workflows, enable end users to adopt LLM-based solutions daily, serve as primary consultative contact for enterprise clients, manage adoption and utilization KPIs, transform users into product advocates, monitor customer health for renewal/expansion, relay client feedback to product teams
Seniority
Senior, hands-on IC
