Technical Specialist Associate- Customer Support
Core
Provide remote technical assistance to customers via assigned incident queues, resolving issues related to data protection, backups, and recovery across on-prem and cloud environments.
Role type
Associate-level technical support engineer (customer support)
Builds
Data protection and recovery solutions for enterprise customers
Domain
Cyber resilience, data backup, and recovery
Deliverable
client delivery
Required skills
Operating Systems (Wintel, Unix/Linux), Networking, Troubleshooting methodology, Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking
Preferred skills
Containerization (Kubernetes), Cloud hypervisors (AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV), File Systems (Windows)
Technologies
VMware, MSFT Hyper-V, Kubernetes, AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV, Windows File Systems, NetApp, Dell EMC, HDS, HPE
Responsibilities
Answer technical calls from assigned queues, maintain incident queues and update customers, manage incident backlog and aged calls, maintain customer satisfaction levels
Seniority
Associate, entry-level IC
