Customer Resolution Officer
Core
Frontline customer service role resolving complex community enquiries and guiding residents through Council services.
Role type
Customer Resolution Officer
Builds
Customer trust and confidence in the City of Coffs Harbour
Domain
Local government / Municipal services
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication, system navigation, empathy, resilience
Preferred skills
Certificate IV in Business Administration, local government experience
Responsibilities
Answering diverse community questions, assisting with development applications, guiding customers through Council services, resolving complex issues at first point of contact, contributing to continuous improvement initiatives
Seniority
Mid-level, full-time employee