Customer Experience Specialist at Cottonwood Lighthouse Point Apartments
Core
Help residents feel at home in the community and assist prospective residents in finding their perfect apartment home.
Role type
Customer Experience Specialist (Leasing & Resident Relations)
Builds
Apartment community experience and leasing pipeline
Domain
Residential Real Estate / Property Management
Deliverable
product features
Required skills
Customer service, communication, problem-solving, phone etiquette, tour management, pricing knowledge, event planning, social media marketing, package room organization, vendor relationship management
Responsibilities
Greet customers, prospects, residents, and vendors at the office; respond to resident and prospect inquiries via phone, email, and text; answer property phone calls and take detailed notes; ensure apartments are ready for showings and move-ins; walk buildings, amenities, and vacant units to maintain quality standards; assist in planning community events and social media marketing; organize the package room daily; maintain community-related communications and vendor relationships.