Customer Service Representative
Core
Frontline customer service role handling transactional needs, building personal connections, and referring customers to specialists within a retail bank branch.
Role type
Customer Service Representative (Retail Banking)
Builds
Seamless banking experience for personal and small business customers
Domain
Retail Banking
Deliverable
product features
Required skills
Transactional problem solving, customer relationship building, process adherence, community engagement, team safety awareness
Preferred skills
Service excellence, independent work, holistic solutioning, integrity
Responsibilities
Respond to transactional needs in the branch, reconcile transactions, review customers' financial positions, participate in community events, ensure team safety and wellbeing
Seniority
Part-time, entry-level IC