Customer Experience Specialist (Leasing) at Echelon Apartments
Core
First point of contact for prospects, residents, and vendors, managing front office operations, leasing support, and community presentation to ensure an elevated living experience.
Role type
Customer Experience Specialist (Leasing)
Builds
Seamless resident journey from prospecting through move-in and daily operations
Domain
Multifamily real estate / Property management
Deliverable
product features
Required skills
Customer service, Leasing support, Front office operations, Community presentation, Resident engagement, Administrative tasks, Microsoft Office Suite, Property management systems proficiency
Preferred skills
Multifamily property management experience
Responsibilities
Greet visitors and manage incoming calls, Assist with leasing applications and move-in processes, Walk community to maintain standards and prepare tour units, Support resident events and social media outreach, Act as liaison between residents and maintenance teams, Document customer interactions in property management systems
Seniority
Entry-level, hands-on IC