Customer Experience Specialist at 5 Row Apartments
Core
First point of contact for prospects, residents, and vendors, delivering exceptional service and managing front office operations for multifamily communities.
Role type
Customer Experience Specialist (Front Office)
Builds
Welcoming office environment, seamless resident onboarding/offboarding, and positive community atmosphere
Domain
Real Estate / Multifamily Property Management
Deliverable
product features
Required skills
Customer service, front office operations, leasing support, community presentation, resident engagement, Microsoft Office Suite, property management systems proficiency (via careerplan.io/jobs/6219350004-customer-experience-specialist-at-5-row-apartments-at-cottonwoodresidential)
Preferred skills
Multifamily property management experience, social media posting, event planning
Responsibilities
Greet visitors and manage incoming calls, assist residents with requests (packages, keys, work orders), support leasing and application processes, conduct community tours and maintain amenities, support marketing and resident events
Seniority
Entry-level, hands-on IC