Customer Experience Specialist at The Regatta Apartments
Core
Front-line staff member responsible for greeting residents and prospects, managing inquiries, preparing apartments for tours, and organizing community logistics.
Role type
Customer Experience Specialist (Residential Leasing)
Builds
Resident and prospect experience, community events, and apartment readiness
Domain
Residential real estate / Property management
Deliverable
product features
Required skills
Customer service, communication, phone etiquette, apartment readiness, event planning, social media marketing, package management, vendor relations
Preferred skills
Problem-solving, creativity, upbeat attitude
Responsibilities
Greet customers and prospects at the office, answer phone calls and respond to inquiries via phone/email/text, ensure apartments are ready for tours and move-ins, walk buildings and amenities to maintain quality standards, assist in planning community events and social media marketing, organize package room daily, maintain vendor relationships
Seniority
Entry-level, growth potential