Junior Helpdesk Support
Core
First point of contact for day-to-day technology issues, supporting employees with hardware, software, account, and connectivity problems across Mac and Windows environments.
Role type
Junior Helpdesk Support (IC)
Builds
Stable IT operations and user support for a technology, research, and consulting firm.
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Mac and Windows troubleshooting, core networking concepts, ticket management, device provisioning, Microsoft 365 administration, documentation creation
Preferred skills
Endpoint management tools, PowerShell or Bash scripting, CompTIA A+ certification
Technologies
NinjaOne, Microsoft 365, Entra ID, Jira, Confluence, CrowdStrike Falcon, Netskope
Responsibilities
Respond to and resolve helpdesk tickets for hardware, software, account, and connectivity issues; support employee onboarding by provisioning accounts and setting up devices; manage endpoint management and IT operations; create user-friendly documentation and how-to guides.
Seniority
Junior, entry-level IC