IT Jr. Engineer - Support Technician
Core
Provide hands-on and remote technical support for PCs, printers, phones, and peripherals; manage proprietary systems in Engineering, Telecom, and Corporate Security.
Role type
Junior IT Support Technician (Tier 2)
Builds
Production IT infrastructure and user support services
Domain
Telecommunications / IT Operations
Deliverable
physical/clinical work
Required skills
Hardware and software troubleshooting, LAN/WAN troubleshooting, Microsoft networking, Cisco networking familiarity, .NET environment experience, IP phone systems proficiency, iOS and Android device management, User account management, Security policy enforcement
Preferred skills
Microsoft Certified Professional (MCP) in Windows 11, CompTIA A+ Certification, CompTIA Network+ Certification, Basic project management
Technologies
Microsoft Office, Cisco, .NET, IP phone systems
Responsibilities
Resolve support tickets and escalate complex issues, Install and configure hardware/software, Build or rebuild PCs and test equipment compatibility, Manage user accounts and enforce security policies, Coordinate with vendors for equipment repair and replacement, Provide technical guidance to PC Technicians, Travel to remote locations for equipment delivery and setup
Seniority
Junior, hands-on IC
