Manager of Enterprise AI Success.
Core
Lead and develop a high-performing team of Enterprise AI Success Managers to drive adoption, retention, and expansion for complex enterprise customers using Cresta's unified AI platform.
Role type
Manager of Enterprise Customer Success (AI SaaS)
Builds
Enterprise customer success operations, team capabilities, and strategic account outcomes
Domain
AI / Customer Success / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership and development, strategic account management, enterprise customer portfolio management, data-driven performance analysis, cross-functional partnership, executive communication, operational excellence, change management
Preferred skills
AI product fluency, SaaS configuration expertise, coaching for technical adoption, navigating ambiguity
Technologies
Cresta AI platform, conversational AI agents, conversation intelligence tools
Responsibilities
Hire, coach, and develop Enterprise AI Success Managers; guide teams in building trusted relationships with executive stakeholders; manage high-volume complex enterprise accounts; drive adoption and value realization; own retention and expansion strategy; define and monitor key success metrics; partner with Sales, Product, and Engineering; champion customer insights to influence product priorities
Seniority
Manager, hands-on leadership
