Customer Success Manager, Enterprise
Core
Build relationships with enterprise automotive customers (dealerships/OEMs) to ensure product adoption, optimize performance, and minimize churn. (via careerplan.io/jobs/54-002-EF-566-customer-success-manager-enterprise)
Role type
Enterprise Customer Success Manager
Builds
Customer Data Platform (CDP) solutions for the automotive industry
Domain
Automotive / SaaS
Required skills
Enterprise account management, ROI analysis, churn risk identification, CRM proficiency, data-driven decision-making, automotive industry knowledge
Preferred skills
Google Adwords certification, Google Analytics (GA4) certification
Technologies
CRM systems, Google Adwords, Google Analytics (GA4)
Responsibilities
Build front-line relationships with dealership clients, execute frameworks to communicate ROI and identify risks, analyze customer performance data to optimize success, collaborate with cross-functional teams to develop customer plans, influence customer lifetime value through product adoption, understand customer business models to position adaptive insights
Seniority
Mid-level, hands-on IC
