Implementation Manager
Core
Own the onboarding experience for new customers, setting up AI voice agents to handle calls, book jobs, and integrate with CRMs for plumbing, HVAC, and electrical businesses.
Role type
Implementation Manager (Customer Success)
Builds
AI voice agents integrated with CRMs for trades service businesses
Domain
AI / Customer Service / Trades (Plumbing, HVAC, Electrical)
Deliverable
production ML models | product features
Required skills
Onboarding, customer success, technical implementation, CRM integration, prompt engineering, voice logic customization, training, account management, process optimization
Preferred skills
Experience in SaaS, automation, or AI companies
Technologies
ServiceTitan, AI voice agents, CRMs
Responsibilities
Lead onboarding for new customers, customize prompt flows and voice logic, train owners and office managers, monitor early adoption and account milestones, collaborate with product and engineering to improve AI workflows
Seniority
Mid-level, hands-on IC